Refund & Cancellation Policy

This policy outlines the terms and conditions for cancellation and refunds related to solar panel installation services provided by Green Way Energy LLP.

1. Cancellation by Customer

Before Site Survey

• Full refund of advance payment (100%)
• Request must be made in writing via email
• Refund processed within 7-10 business days

After Site Survey, Before Installation

• Refund of 80% of advance payment
• 20% deduction covers survey costs, design work, and administrative expenses
• Refund processed within 10-15 business days

After Installation Begins

• No refunds once installation has commenced
• If customer wishes to discontinue, they pay for work completed and materials delivered
• Equipment ordered cannot be returned

After Installation Completion

• No refunds or cancellations
• All complaints resolved through warranty and service provisions

2. Cancellation by Green Way Energy

We reserve the right to cancel orders if:

• Site is unsuitable for solar installation (structural issues, excessive shading)
• Customer provides false or misleading information
• Customer fails to make scheduled payments
• Local authorities deny required permissions

In such cases, full advance payment will be refunded within 7-10 business days.

3. Refund for Defective Products/Services

• Defective equipment will be replaced under warranty (no refunds)
• Installation defects corrected free of charge within warranty period
• Refunds considered only if issues cannot be resolved
• Claims must be made within 7 days of defect discovery

4. PM Surya Ghar Subsidy

• Subsidy amount is credited directly by government to customer's account
• If subsidy is denied, customer responsible for full project cost
• No refunds due to subsidy delays or rejections
• We adjust subsidy in final payment only if already received from government

5. Refund Process

• Submit cancellation request via email to support@greenwayenergy.in
• Include order number, customer details, and reason for cancellation
• Refunds processed to original payment method
• Bank transfers: 7-10 business days
• Cheques: 15-20 business days

6. Non-Refundable Items

• Site survey charges (if cancellation after survey)
• Custom-designed systems (modifications)
• Equipment ordered specifically for your project
• Government fees and DISCOM charges (if already paid)

7. Force Majeure

No refunds or liability for delays/cancellations caused by events beyond our control: natural disasters, government orders, lockdowns, strikes, or material shortages.

8. Postponement

If you wish to postpone (not cancel) your project:

• Maximum postponement: 90 days
• No refund required; advance retained
• Original quotation may be revised based on current market prices

9. Disputes

Refund disputes should be raised within 30 days of project completion or cancellation. All disputes subject to arbitration or courts in Sitamarhi/Muzaffarpur, Bihar.

10. Contact for Cancellations/Refunds

Green Way Energy LLP

Email: support@greenwayenergy.in

Phone: +91 7564815146

Address: Sitamarhi, Bihar - 843301, India