Terms of Use

Welcome to Green Way Energy LLP. These Terms of Use ("Terms") govern your access to and use of our website, services, and solar panel installation solutions. By accessing or using our services, you agree to be bound by these Terms.

1. Services

Green Way Energy provides:

• Solar panel system design, supply, and installation
• On-grid, off-grid, and hybrid solar solutions
• PM Surya Ghar Yojana subsidy assistance
• DISCOM (NBPDCL/SBPDCL) net metering application support
• Operation and maintenance (O&M) services
• Solar energy consultation and site surveys

2. Eligibility

By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into binding contracts.

3. Quotations and Pricing

• Quotations are valid for 30 days from the date of issue
• Final pricing may vary based on site survey findings
• Prices are subject to change due to market conditions
• Subsidy amounts depend on government guidelines and approvals
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes

4. Installation Agreement

Solar panel installation requires a separate Installation Agreement covering:

• System specifications and equipment details
• Installation timeline (typically 7-15 days from order)
• Payment terms and schedule
• Warranty and maintenance terms
• Customer responsibilities (roof access, space clearance, electricity disconnection)

5. Payment Terms

• Advance Payment: 30-50% upon order confirmation
• Installation Payment: 30-40% before installation begins
• Final Payment: 20-30% upon successful commissioning
• Subsidy amount will be adjusted in the final payment upon receipt from government
• Payments accepted via bank transfer, cheque, or digital payment methods

6. PM Surya Ghar Subsidy

We assist with subsidy applications subject to:

• Customer providing accurate and complete documentation
• Compliance with MNRE and DISCOM guidelines
• Government approval timelines (typically 60-120 days)
• We are not responsible for subsidy rejections due to customer ineligibility or policy changes

7. Warranties

• Solar Panels: 25-year performance warranty (manufacturer)
• Inverters: 5-10 years (manufacturer warranty)
• Installation Workmanship: 5 years
• Batteries (if applicable): 5-7 years

Warranty claims must be reported within 7 days of defect discovery. Warranties void if systems are tampered with or damaged by external factors.

8. Cancellation and Refund

Refer to our Refund & Cancellation Policy for details.

9. Limitation of Liability

Green Way Energy shall not be liable for:

• Indirect, incidental, or consequential damages
• Power generation loss due to weather, grid failures, or natural disasters
• Delays caused by government approvals, DISCOM, or force majeure events
• Structural damage due to pre-existing building defects

Our total liability is limited to the amount paid by the customer.

10. Customer Responsibilities

• Provide accurate information and required documents
• Ensure roof structural soundness (structural assessment may be required)
• Obtain necessary building permissions (if required by local authorities)
• Maintain clear access to the installation area
• Provide safe working conditions for installation team
• Regular cleaning and basic maintenance of panels

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Green Way Energy or its licensors and protected by intellectual property laws.

12. Prohibited Uses

You may not:

• Use our services for illegal purposes
• Provide false or misleading information
• Interfere with website functionality or security
• Reproduce, distribute, or modify our content without permission

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Muzaffarpur/Sitamarhi, Bihar.

14. Modifications

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised date. Continued use of our services constitutes acceptance of updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

16. Contact Information

Green Way Energy LLP

Sitamarhi, Bihar - 843301, India

Phone: +91 7564815146

Email: support@greenwayenergy.in